Frequently Asked Questions


Delivery / collection lead times

Where the selected collection location is the Redhill PTA Shop, we will endeavour to deliver all orders placed before 11am on Thursday for any given week on Friday morning of that same week. However, depending on circumstances and where possible, we will endeavour to perform another delivery earlier in the week.

Where the collection location is the McCullagh & Bothwell  branch in Hyde Park, these will ordinarily be available one to two working days after order placement.

In any event, and irrespective of the collection location, you will receive an SMS when your order is ready for collection.

Sizing

Sizing can be tricky! However, if you purchase the wrong size, the garments can easily be exchanged at McCullagh & Bothwell Hyde Park, or facilitated through the Redhill PTA Shop. Specific sizing guidance is provided on relevant product pages, where appropriate. For further sizing assistance, go to sizing guidelines.

Exchanges / Refunds

Our philosophy with regards returns and exchanges is to be as customer-centric as possible - in other words, if you as a customer feel you have a problem with a garment or product, we will, within generous reason, do our best to address your problem. Most exchanges are related to incorrect sizing, and we encourage you (provided the goods are still in a fully ‘sale-able’ condition) to do sizing exchanges. Please engage with us on returns and faulty products.  For more, please go to our returns policy.

Pricing

Please note that the prices you will pay via the online shop will be the same as what you will pay at the McCullagh & Bothwell Hyde Park branch.

Pricing is a very important issue, one which we are very sensitive to and one in which we constantly try to balance quality and value for money. In line with this, we are constantly scanning alternative products which better meet our criteria. From time to time, we will test alternate suppliers. At times, this will mean we have two suppliers (which may mean slightly different finishing, sizing and even pricing) until we, often in conjunction with the school, have formed a view as to which source is more suitable. Where there are two sources with different prices available, we will endeavour to display these on the online store separately.

Stock outs

Although we work really hard to avoid stock outs, it is possible that you may place an order which we are unable to immediately fulfil due to us being out of stock. If this happens, someone from McCullagh & Bothwell will contact you, and the way forward will be jointly agreed. If we do have a stock out, please accept our apologies, and know that we are doing everything reasonably possible to address the issue.

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